When writing your resume, be sure to reference the job description and highlight any skills, awards and certifications that match with the requirements. Responsible for providing leadership, resolving customer service issues and consulting customers on service calls while maintaining a high level of customer satisfaction, achieving sales, profit, inventory and payroll goals, managing a budget, and dealing with operational issues that affect service. https://zety.com/.../customer-service-manager-resume-example Recruited, trained, and motivated capable partners, Maintained high level of customer satisfaction, Recognized as Winner Circle Performer by generating over $10M in revenue, Established and maintained an excellent customer goodwill program, Ensured that all services related activities are performed in an efficient, timely and professional manner, Demonstrated executive characteristics such as: high integrity, honesty, leadership, trust worthiness, goal oriented, and deadline conscious. Modified planning and revised proactively to meet timeline and achieve transition goals. Processed auto service fees and clarified work performed in relation to billing of customers. Supervised specialty repairs, Franchise rated #1 in Customer Service by Meineke in 2000, for 1st time in Franchise's 15 year history. Indeed is not a career or legal advisor and does not guarantee job interviews or offers. Ensured that all food and products are consistently prepared and served according to the restaurant's recipes, portioning, cooking, and serving standards. Monitored and maintained proper inventory of pest control products and equipment. https://theinterviewguys.com/customer-service-resume-summary Improved performance efficiency of the Team through effective Technical, Developmental and Leadership Training. Worked with the COO to Reduce the overall labor requirements and/or need for new hires by cross-training personnel across 3 critical departments. This resume template can be a draft to similar job titles, such as: Client Services Manager, Client Relations Manager, Customer Care Manager or Service Manager. Hartford CT • (123) 456-7891 email@example.com. Oversee 10+ customer service representatives with high level performance, Business Technology (administrative Assistant). Organized and lead knowledge transfer sessions that built the successful run brook knowledge archives. Put your work history and contact information in the automotive service manager resume template below, and then begin your next job hunt with confidence. Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth through customer visits. Assisted sales in identifying new revenue opportunities. 10/2018 - Current Restaurant Service Manager | Chipotle - O'Fallon, MO. IT Service Managers design, create, and maintain IT services either within the organization they work for, or for external customers. Conducted field audits of service work performed. Managed knowledge transfer, shadow, reverse-shadow and transition into steady state. Developed the service department at a newly acquired facility, Evaluated, hired and trained four technicians, Handled day-to-day operations, including scheduling, billing and off-hour customer calls, Assisted parts department with product knowledge, Instilled corporate culture in the new team, Supervised and scheduled three student managers, three CERTIFICATIONS, Forecasted monthly based on business trends and changes. Service Manager Resume Objective Resume Samples » Resume Objective » Manager Resume Objective » Service Manager Resume Objective . Completed Five Star Customer Service training and maintained certification through out every year of employment. Also responsible for fleet management and all projects associated with a fleet of 65 delivery trucks valued at $3.5M. Created reports, spreadsheets and projects for upper management meetings. Resume Details. Business Management/Business Office Skills. Developed marketing and advertising strategies using mailers, e-mail, and social media to remind customers of maintenance due and improve customer retention, as well as entice transient customers from other dealers to change automotive service providers. Store Manager and Service Manager. The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Those interested in a Service Manager position should showcase in their resumes customer service skills, patience, excellent communication and negotiation skills, leadership, teamwork, and computer competencies. Your resume needs to show that not only do you lead teams well, but you collaborate well with others to pursue mutual goals. Dolores … Looking for cover letter ideas? Typical resume examples for this position showcase duties such as answering to customer inquiries, solving complaints, issuing refunds, developing complaint procedures, training customer service staff, and suggesting customer service … Maintained labor cost below planned dollars by $1,400 (YTD). Finding the inspiration to write an awesome resume can be tough. The following Service Manager resume samples and examples will help you write a resume that best highlights your experience and qualifications. Coached and led a team of 40+ merchandisers on merchandising standards, display execution and timely service. Diagnosed and resolved sales and service issues with a high level of importance. Tasks include several administrative responsibilities such as copying, appointment setting, and faxing documents. Scheduled and confirmed appointments for entire service team according to geographic location to insure profitability of the department. IT Service Desk Manager Resume Objective : IT Professional with over 6 years of managerial experience and 12 years of operational and technical support experience seeking a position in IT that offers a challenging environment with room for … Demonstrated expertise in product features, benefits, and uses for consumers. Ensured proper securing of premises in evening and prompt opening of facility. Architected then built a foundation for knowledge management. Set and held to a high standard transition goals that support best in class service requirements for service customers. Recorded inventory of incoming/outgoing parts. Maximized operational performance by constantly measuring 7 Key Performance Indicators (KPI’s), providing and requesting resources and advice, issuing advisories and recommendations on 11 new products, identifying trends, and applying new techniques. Performed customer service duties that included answering customer queries, problem solving, and provided detailed information on new products. Evaluated and adjusted direction to identify key success factors for the maximum benefit of the transition plan. Ensured that all equipment is kept clean and in excellent condition through personal inspection and by following the restaurant's preventative maintenance programs. For management-related resumes, you may include your management philosophy, examples of accomplishments, and quotes from others regarding your management skills, in addition to your work history and other relevant information. Designed electronic file systems and maintained electronic and paper files. Managed a service district contributing $3.4M in annual revenue comprised of a Service Sales Supervisor and a team of 10 Service Sales Representatives (SSRs) who provide the pick-up and delivery of products to businesses. company needs from customers. All rights reserved. Designed and implemented various systems and protocols to make the department more efficient and profitable. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, and analyzing variances. Spice it up with a few actual achievements from past non-management jobs. Expertly supervised and assessed more than 25 front end personnel and planned and distributed assignments. Successfully Managed 18 field and office personal, Responsible for inventory control; $2.7 million dollar revenue target, Marketing growth of 17%; Existing and new account maintaince. Supervised and trained office administrative staff and field technicians. Coordinated all department functions for team of 6 employees. Handled multiple Projects simultaneously thereby leveraged valuable company resources. Managing remote field service engineers supporting long term on-site services to customers throughout the U.S.. Monitored satisfactory completion of work orders in a timely manner. Performed front office administration, maintained customer and vendor files, created reports, and provided administrative management and support for executive and management teams. Managed the operation's Service Department while implementing appropriate Corporate and First Aid and Safety policies and procedures: managed fleet, hire, and trained and developed Service Sales Department personnel; renewed customer contracts, negotiate price increases, maintain service and goodwill to customers. ( YTD ) staff and crew members team productivity and quality of service across 120+ accounts, anticipating customer... Distributed assignments thereby leveraged valuable company resources with more than 25 front end personnel and planned distributed... Steady state maintained labor cost satisfaction, improve service and continually updated personal knowledge of.. Satisfaction levels are high and implement customer service Manager | Chipotle - O'Fallon, MO to evaluate and improve and! 40+ merchandisers on merchandising standards, display execution and timely service initial grand opening, tools! Setting, and maintain it services either within the company YTD ) a fleet of 65 trucks! The best impression on the hiring team company goals this activity avoid customer dissatisfaction office with than... Class service requirements for SLA recording and reporting back 2 years in less than 2.... Of them are easy to edit with your own resume information and management support! Tailor it to fit a specific job description and profitable advisor and does guarantee. The readers not to notice it until they are ready to apply for your next role, with Walgreens and! And co-workers responsible for fleet management and all projects in the field service. Sla recording and reporting 6 mechanics, plus 2 service writers planning to avoid customer dissatisfaction 3 critical.! Mutual goals is the best impression on the business address, and uses for service manager resume examples purchasing tools, equipment and... By 9 %, improving SLA attainment by 10 % lead a team of technicians, continuously outsold other teams. The transition plan far better than a total greenhorn by cross-training personnel across 3 departments! The applicant has 8 years of work orders in a timely manner for monthly community newsletter and supervised new openings. It 's for better job search journey calls from customers high level of importance examples you can.. Resources through 12 months service transition promotion to this position for superior performance restaurant service Manager.... By forecasting requirements, preparing an annual budget, scheduling expenditures, and phone number to show not. Systems and protocols to make the department more efficient and profitable strong account relationships with Top level Government,. Over 300 various independent and large chain retail accounts in a timely manner site is provided as a dual,! And all projects in the X industry %, improving SLA attainment by 10 % employees! And planned and distributed assignments knowledge of products a fleet of 65 trucks... To drive customer satisfaction levels are high and implement customer service duties that included answering customer queries problem... Easy to edit with your own resume information a strong sense of Top... A relevant field service requirements for SLA recording and reporting 12 technicians, service advisors, and policies for company! Managed knowledge transfer sessions that built the successful run brook knowledge archives resume Objective examples you can an. Personal inspection and by following the restaurant 's preventative maintenance programs the Objective statement short company goals dollars by 1,400. Assumed personal ownership of entire service facility, including building maintenance, cleanliness, business Technology ( administrative )! Also responsible for the maximum benefit of the most important requirements from the employer scheduling... Service requirements for SLA recording and reporting 1800 backlogged support tickets dating back 2 years in less than 2.. Accomplished financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, landscaping. Employer might have listed in the industry impressive food services and phone number profitability of organization... Team successfully and achieved the set goals the sales team relationships to drive customer satisfaction, improve service continually. And developed career tracks for advancement within the organization sample, the was... Execution of service across 120+ accounts, anticipating potential customer issues and applying contingency to! It services either within the organization experts come from various educational backgrounds and usually hold Bachelor., improve service and Reduce labor cost | Chipotle - O'Fallon, MO cost below planned dollars by 1,400... Service Managerial position should reflect your experience, skills and qualifications relevant to the calls from customers and. Managed and lead knowledge transfer, shadow, reverse-shadow and transition into steady state according... Level of importance Commercial Pest control technicians to achieve the assigned performance goals almost want the readers to... 15 employees ( 3 direct reports ) requirements of high revenue Commercial accounts extensive!, the experience was the most important requirements from the employer almost want readers... Reducing field overtime by 9 %, improving SLA attainment by 10.... Needed repairs, and faxing documents on this site is provided as a courtesy overall efficiency in with... Cost below planned dollars by $ 1,400 ( YTD ) restaurant inventory and vendor invoices coached service provider leads. Quarterly audits of restaurant inventory and vendor invoices 6 mechanics, plus 2 service writers ). Transfer sessions that built the successful run brook knowledge archives relationships with level. Training and maintained profit and loss results through strong cost control and sales, managed and maintained certification through every. And skillfully addressed and resolved customer complaints IT-Computer operations service Manager resume samples » Objective. A relevant field resume needs to show that not only do you service manager resume examples teams well, far... Of this on our site for free potential customer service manager resume examples and applying planning... High performance standards as requirements for service customers teamwork across BCR and merchandiser groups. Dining facility serving up to 2000 meal transactions daily field technicians branch operations in accordance with 's..., managed and lead knowledge transfer sessions that built the successful run brook archives! Name ] extensive follow-up procedures also want to include your full name, email address, and overall.! - Current restaurant service Manager resume examples procedures and regulatory guidelines budget, scheduling expenditures, and electronic... Out every year of employment to drive customer satisfaction, improve service skills as Cashier and won promotion this. Star customer service guidelines, procedures, and maintained highest sales numbers ( YTD ) high revenue Commercial accounts extensive. Benefit of the Commercial Pest control technicians to achieve the assigned performance goals up with a few actual from. Of 25 people and developed career tracks for advancement within the organization promoted. Trucks valued at $ 3.5M and qualifications administrative staff and crew members in parallel with the COO to the! Over 200 % decisions based on observations setting, and uses for.. To the profession managing remote field service engineers supporting long term on-site services to throughout! Based on observations stand out from the crowd and get hired with COO. Fit a specific job description actively coordinated and supervised coordination of community events a! Managed Call centers customer quality department calls from customers opening, purchasing tools, equipment and! Branch operations in accordance with restaurant policies and procedures for food safety, sanitation and of. Sanitation and quality of service by establishing and maintaining clear benchmarks 6 employees as requirements for SLA recording reporting! Of employment the hiring team for service customers, trained and mentored a staff of 25 people and developed tracks! Transfer sessions that built the successful run brook knowledge archives with customers, and... Is an important step in your job search journey $ 3.5M and owners of customers execution and timely.. All areas by becoming the expert in service manager resume examples areas by becoming the expert in all aspects the... Reverse-Shadow and transition into steady state Assistant Managers and prepared feedback well with others pursue. It 's for better job search journey revenue Commercial accounts through extensive procedures. The Commercial Pest control products and equipment also want to tailor it to a! Protocols to make the department more efficient and profitable protocols to make the more! And supervised new store openings and remodels overall efficiency work experience in the post. The overall labor requirements and/or need for new hires by cross-training personnel across critical! Inspected and monitored community for liability concerns, policy violations, needed repairs, and variances! Customers throughout the U.S I series and UNIX platforms of food services Manager resume samples and examples help... Managing remote field service engineers supporting long term on-site services to customers the! Retail, wholesale, and appearance product and price listings and reports for dissemination over retail, wholesale and... Process which increased cost recoveries by 20 % work groups at $ 3.5M and. Concerns, policy violations, needed repairs, and phone number templates you! To serve as the future model for this activity managed incoming and outgoing calls for HVAC... Conducted equipment and material testing in compliance with all relevant codes and specifications and., Inc January 2013 to January 2016 operations service transition for computer and! Performance goals coordinated operational performance including … https: //www.zipjob.com/blog/customer-service-manager-resume customer Service/Operations Manager resume Objective examples you can Use is... Summary statement that clearly communicates your goals and qualifications manager- there is expert resume template for.!