Case#: CGC-18-563803. “Again, to reiterate this to the point of exhaustion, I am asking for a concrete (PDF), detailed version of your legal language concerning this [wear and tear policy regarding windshields] and a copy of the administrative report from this claim detailing how the admin charges were calculated. Read WestJet’s COVID refunds—can you get your money back? Today Best Offer: Enjoy up to 20% Off Weekly Rental You ask, why am I giving Turo a bad review if the host did not know how to communicate? Reviews from Turo employees about Turo culture, salaries, benefits, work-life balance, management, job security, and more. I pay for a new tire as the previous one had multiple patches applied to it already and was not salvageable. 3) I contacted their customer service line before submitting a claim and spoke to someone who assured me it would be covered so I should go ahead with their claims process (I have the call reference # if they wanted to check). I had a great experience using Turo. I even used a high grade disinfectant to spray inside vehicle . Check out what 7,524 people have written so far, and share your own experience. Read Can you still travel during the pandemic? Everything went as planned. We rented a car for 8 days. We waive the host fee and review if the guest rebooks a new trip with the same host within 24 hours of the cancellation. Unfortunately it rains a lot and frequently, so I wasn’t able to clean the car immediately. If you insist that this charge is valid, and tell me you would like to explain the charges, then please do explain them fully. Car was clean, and they were very flexible. Search ratings and reviews of over 600,000 companies worldwide. He has been quoted in The Financial Post, The Toronto Star and more. Turo (formerly RelayRides) bills themselves as the Airbnb for cars is a service that allows you to rent out your car for cash! You can find over 850 makes and models of cars on Turo. After each canceled trip, hosts receive an automated review on their vehicle listing. Being flexible with pickup and drop off times was great considering the changes during trips. Beacuse they did nothing about it. This is what happened. MoneySense is not responsible for content on external sites that we may link to in articles. Turo, Inc. On January 24, ... reviews and/or responses on this website to affirm that the information provided is accurate. I had to send two more times. I highly recommend Turo for an awesome, easy and flexible car rental experience! While I was searching vehicl… Rented a car for a week- get a flat tire and have to go and fix this. Road Trips forums . A Treasure of a Park. Turo is a service I’m very excited about. My son loved it. Do you agree with Turo’s 4-star rating? 93 dollars to fix the damage on Mercedes bumper! Owning a car is notoriously expensive, but did you know you can actually make money with your car? We were sitting still in traffic and a man on a motorcycle tried to drive in between lanes. You can’t take advantage of everyone there are certain people you cannot take advantage of and that one is me. Josh’s corvette was in great shape and disinfected per covid requirements. The dispatch was good and the Vehicle was nice, clean, and sanitized when I arrived. The Turo community is under constant attack by the multi-billion dollar rental car industry and these big business bullies are attempting to quash peer-to-peer car sharing. I received a call a week later ( I did not get an email ) and they had some weird email I had never given them on file. 170 Turo reviews. 7) I have read online about Turo’s previous behavior concerning claims similar to mine and they seem to do this regularly. Entered the dates and times and Turo immediately charged our credit card the full amount of $431 and confirmed our reservation. Best Dining in Truro, Truro District: See 21,837 Tripadvisor traveler reviews of 149 Truro restaurants and search by cuisine, price, location, and more. My high-end pilot friend and his wife rented a slick BMW last time they were in Hawaii through Turo and really liked how they could rent a nicer car on his vacation so easily, though an app. SCAMMERS! Lots of dust on dash board & panels . some business class cabins have modern lie-flat seats and large screens often found only in First cabins while other business class cabins on similar trans-Canada routes are a throw-back to another decade with seats that barely recline and screens as small as tablets. Where to buy real estate now: How we found the best deals in Canada, A guide to the best robo-advisors in Canada for 2021, Best high-interest savings accounts in Canada 2021, Compare the Best GIC Rates in Canada 2021, More than 800 makes and models of cars available. Plus, as an owner, it’s a lot easier to make money this way than driving for Uber. This was the worst turo rental I have done . TURO DOESN’T LISTEN TO THEIR CUSTOMERS!! Originally it was available just in the U.S. but it’s now expanded to Canada, and the U.K. All … Setting up the rental on Turo was easy, communicating with the car owner was painless. If you’re considering renting out your car, it might be a good idea to install a car tracker on it for added peace of mind. No official language from the company, just representatives saying this is what it is. I have disputed the charges with my credit card company but that will take some time to resolve and does nothing to reimburse my uber costs. While based in the U.S., Turo is now available in select locations in Canada, and in more than 5500 cities around the world. Its a joke of a company. Turo charges a young driver fee (I even have a DOT medical certificate) which is a bit much. I would recommend Turo to anyone needing a vehicle. She turns the wheels and blocks the side of the car with another vehicle so that I can't get a full side shot of the car. MoneySense is fully owned by Ratehub Inc. but remains editorially independent. Only after that he contacted me saying that his roof has bumps and accused me of doing that?! ✔ 9 menu pages, ⭐ 1 review, 🖼 90 photos - KFC menu in Truro. They also have really nice cars and very affordable and the hosts are so nice as well. Their evidence is based on photos only!After a month they even increased that bill to $2,493.36!! I believed her without asking for the language of the policy (my mistake, clearly. TURO has changed its insurance charging rates and will use whatever they can to reject your claim. Turo is a company that allows you to make money by renting your car out to its members. Obviously, with first being told it was covered and now this flip flop saying it isn’t, I am not trusting a representative’s word without seeing how they are characterizing the damage. ✔ 4 menu pages, ⭐ 23 reviews, 🖼 4 photos - Mario's Pizza & Donair menu in Truro. Once you’re approved, find a car by searching dates, location, price, model, features, etc. TURO voided the insurance I paid extra for because they say I violated the terms by abandoning the vehicle. My vacation was basically ruined and $600 is a BIG DEAL to me. While I was searching vehicles in Orlando, Turo had 10 cars available right at the airport while many others could be delivered directly for free. Pickup and drop off were easy breezy and located by a SuperCharger which I found to be convenient. Jimmy is the best host- quick response & always making each exchange as easy as possible. Bistro 22, Truro, Nova Scotia Daily lunch and dinner specials are creative and delicious, and all meals are prepared with care and presented beautifully. Hosts who repeatedly cancel trips may be subject to additional penalties, including removal from the marketplace. Barry Choi on February 14, 2017, By 10 Canadian Best Places to Work Hiring Now! It includes, but isn’t limited to rims, wheels, hubcaps, any painted or textured area for the body of the vehicle, and moldings.” This obviously does not mention windshields but the damage caused by a rock flying up during driving is well below the 3 inch diameter. Thank god I have a vehicle of my own. All reviews music videos rooftop terrace hot tub on the roof eaton centre breakfast buffet indoor pool homeless people two bedroom suite small kitchenette fresh fruit sitting area lawrence market underground parking cn tower union station tubs downtown microwave sauna canada. Barry Choi on February 14, 2017. A++, It’s was beautiful and genuine and lovely thanks and who I got car was nice and a blessing. I rented a Chevrolet Spark from Patrick Shahbandari. Read our community guidelines. TURO is only taking more from renters as well as hosts and will no longer support incidents that take place by renters. Turo is an American peer-to-peer carsharing company based in San Francisco, United States.The company allows private car owners to rent out their vehicles via an online and mobile interface. They response quickly and professionally. 651+ Turo Reviews and Complaints | Is Turo Legit or Sketchy? Turo appraises the damages and sends me $93! I have requested copies of all photos and transcripts of calls and have been completely ignored. I hope somewhere down the road I'm able to rent from them again. We did not even drive the vehicle 150 miles total. Generating Customer Reviews on Turo. Turo’s team and culture are the best that I have ever had the opportunity to be part of. I had paid $45 dollars and a 30 minute trip to the location and in total wasted 2 hours of my precious time for a failed transaction with Turo. They dont take calls. Once a trip has ended, you have 10 days to rate the trip and write a review. It creates better access to mobility, and enables economic empowerment -> this makes feel part of a special place. Family members and their neighbors loved the car ! It went that far that yesterday the debt collectors reached out to me! It sparked my curiosity to start exploring some available stats, regarding how Turo works and how it has scaled in Canada to compete with the Agency Car Rental. I rented a car from Turo. He said we had no reviews and that Turo didn't charge enough for the rental so he didn't want us to take it. Great experience for my first rodeo. Guests choose from a unique selection of nearby cars, while Hosts earn extra money to offset the costs of car ownership. What are the Best Places to Work in 2020? If you are considering to host your car, think twice. Skip the rental car counter and book the perfect car on Turo, the world's largest car sharing marketplace. Great deal , help a lot to find the better car for me . Read below for my Turo review. Turo never did a proper investigation or spoke with any police to get a report and said because they couldn’t figure out who was at fault I had to pay $3,000 out of my pocket for the scratch on the rear bumper. You can follow him on Twitter: @barrychoi, This article was originally published on MoneyWeHave.com, Share this article Interior of windows were not clean . If you read something you feel is inaccurate or misleading, we would love to hear from you. I wish there were another competitor so I could take my business elsewhere. I cannot take your word in good faith seeing as a representative apparently checked your policy for me and, seeing as she told me over the phone explicitly that I would be covered, did not relay the correct information about what I would actually be on the hook for. Learn more about our ongoing fights across the United States and join our efforts to keep Turo accessible to all. All inquiries regarding more specific language have resulted in me being repeatedly sent back to their website that states “Exterior Wear and Tear is any dings, dents, cracks, or scratches to the exterior body of the vehicle that are 3 inches in diameter or less. By Share on Linkedin What's New at Glassdoor. 8 Valid Coupons, Promo Codes and Deals. Everything was going well up until the first damage claim on the third rental. A review of my Turo experience. I recommend this rental . This is my review of the Turo peer-to-peer car rental platform, from the owner’s perspective.. Over the last 4 months, my husband and I have managed to leverage underutilized cars in our driveway and the Turo platform to get a free Tesla Model S for our day-to-day driving. Turo is a car-rental app you can use to rent a car from an individual or rent your own car to Turo users. Those listing their cars are obviously hoping to make additional money, but some of turned it into a full-time business. This is horrible. Patrick the host checked the car and left a great review. Turo refused to charge the guests for the time the cars were impounded because it is not in their policy to charge guest when they have hosts’ cars impounded by the police. For more information, please read our policies. However, sometimes prices and terms of the products are changed by the provider without notice. Do you agree with Turo's TrustScore? Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Turo Reviews 7,524 • Great . ... Canada and Mexico and BBB Institute for Marketplace Trust, Inc. Do you agree with Weedsmart.net | Buy Weed Online Canada | Cannabis Store | Online Dispensary's TrustScore? The owner was helpful and friendly. Turo is the world’s largest peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, and the UK. Hosts who rate guests with 1, 2, or 3 stars will prevent that guest from booking with them again. Barry Choi is a personal finance and budget travel expert at Moneywehave.com. They offered me a key the morning this happened but were unable to get it to me in time to attend the VERY expensive, non-refundable, scheduled event that we were on our way to. Please make it aware that I will inspect the car thoroughly and I will video record every inch of that vehicle because I’m here in a lot of bad feedback about customers not being satisfied and being ripped off for very small little things. They did NOTHING to help resolve the issue and JUST wanted to collect the money. I have read a lot of negative feedback about turbo clients receiving Bill’s attitude towards small damages that they’re not occur when they rented the vehicle. Turo: the company that lets you rent your personal car out for money. The appeal of the service should be obvious, rent out your car to make some extra money, or rent a car to save money. Everything was fine until I returned it. It’s estimated the average owner makes an additional $540 a month letting others use their car, but that depends on how often you make it available. I’d give them a lower rating if possible. Owners of the cars can earn extra money when they’re not using their car which can then be used for anything they want. Sounds pretty straightforward, right? October 13, 2020. Our chicken will be sure to excite your palate. Turo will allow me to save even more money and if I so desire, I can rent out my car to make money. I am filling lawsuit with all the medical proofs and I am about to sue Turo. It mentions the cancellation and how far in advance they canceled the trip. He pulled over and we got his insurance and contact info. The car rental company advertises several safety and security measures, including liability insurance, traveler screenings, and a 24-hour emergency line, but some I’m usually easy going but Turo I can say by far are the worst people to deal with if you ever have an issue. Turo advertises "Way better than a rental car." My credit card seems to be held hostage. Get answers to your questions . That evening I was never offered a replacement key I was just told by the TURO representative that they were sending a tow truck. Some people may find it weird to be renting cars directly from others, but we all had similar thoughts about Airbnb when it launched. Finding a person to talk to is very, very hard to do with Turo. Turo does have a two million dollar insurance package available to renters, but I would look into the fine details and find out what exactly your vehicle is covered for. Turo Claims Associate under name Evan Kramme didn’t care about anything I wrote. | Read 81-100 Reviews out of 7,524 I rented a cool convertible to have my Florida vacation in with my children. But then there’s always the question of what happens when someone crashes your car. It's widely available and cheaper than most rental services. Turo allows you … Just over all cleanliness was not there . No explanation. I have had rental cars with this problem and they have never tried to charge me for a replacement windshield. Furthermore, our editorial team does its best to ensure the information published on MoneySense.ca and other MoneySense properties is accurate. At KFC we provide an amazing canadian experience in Truro. Recent recommendations regarding this business are as follows: "Hitchhike", "Stay away! I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes. Save with Turo. The vehicle was clean, and the pickup and drop-off instructions were easy to follow. Furthermore, please explain: 1) Why I am being charged twice the rate the owner gave me for a replacement windshield. I can’t seem to take it off the account . 26 ‘Turo.com’ Reviews. I then ran the same search through Turo and confirmed that prices were anywhere from 25% – 50% cheaper even after taxes.Of course the other advantage is that you can bypass the pickup counter at some airports. My boyfriend who was an approved driver was driving. JonRoughton wrote a review Jul 2020. My car was impounded for 30 days TWICE! So I spend 30-40 minutes of my life messaging my situation to explain that there should be a policy from suddenly being charged by the host. MoneySense’s goal is to provide the most relevant and up-to-date information as possible but, with all things you read on the internet, it is recommended you read critically and cross-reference with your own sources, especially before making any financial decisions. | Read 81-100 Reviews out of 5,824 I don’t want to sound negative, but looking online, there have been reports of cars being damaged or stolen. I did a quick search online for cars in Scottsdale and Orlando through various car rental agencies. It offers services in 5500 cities around the U.S., Canada, UK, and Germany. A free inside look at company reviews and salaries posted anonymously by employees. For more information, please read, How do I get a dealer to honour a car warranty? 2) The owner of the vehicle messaged me after the car was returned and said that I could pay the $340 to get it fixed or try to go through Turo’s claims process, although he cautioned against this as he knew of people being held liable for the $500 deductible from previous incidents and said they charge for administration fees without detailing those. The only complaint I have is the pricing with Turo. Turo, formerly known as Relay Rides, is a peer-to-peer car sharing company. I have been emailing Turo for over a month trying to understand why they are charging me for a small dink in the windshield that was the result of simply driving on the highway (i.e. I don't love rental car agencies, but Turo is not better. Of course the other advantage is that you can bypass the pickup counter at some airports. So, not only can you rent out your car, but you can also rent a car through Turo when you’re travelling. When Turo contacted me, I replied immediately, explaining the whole situation and attempting to dispute that claim. If you don’t rate and review in that time, you won’t be able to do so. Original review: Aug. 20, 2020. Lack of accountability and customer service. I will make it very clear to the owner when I rent this vehicle. Please, see the pictures. Share on Email, Your email address will not be published. I lost an entire day of my vacation to get replacement vehicle from a different company which cost about $100 more that my original booking with TURO for a much lesser vehicle. I had rented this car from him just over a year ago and was pleased to find it again. Turo has collected 43 reviews with an average score of 2.81. I would like to see in this policy where the windshield is positively classified as non-body, or a separate entity from the body on the vehicle, and, additionally, an explanation for why a WINDSHIELD is not mentioned in your EXTERIOR wear and tear policy. Securing reviews is critical to building up your profile and your car(s) profiles on Turo, but currently the company does not do a great job of encouraging reviews. You put in your requirements and Toro will show you what’s available. MoneySense continues to update and make changes to correct any factual errors. Is what it 's nice running car dealer to honour a car for me on... For content on external sites that we may link to in articles, good side hustle media website rubicon great. I paid extra for because they say I violated the terms by the... Associate under name Evan Kramme didn ’ t have available vehicle in the next email, I replied,... T already determined do anything my mistake, clearly wrote an article about short-term car leasing insurance! Are pretty much the same rental services company or the company is 2.4 and are... Jose again customers that Turo, the Toronto Star and more including removal from the marketplace Turo but ’... 4-Star rating start to finish I would not put up the car and left a great time while was. Back for more information, please explain: 1 ) why I am a Turo than... States turo reviews canada join our efforts to keep Turo accessible to all that evening I was an adopter! Group tours, departing regularly from Vancouver, and share your own.! Mercedes 2016 ), in to places, one scratch is about 10 in long and kinda.. Up and drop off times was great considering the changes during trips safety during.. What are the best turo reviews canada you can actually make money disorganized and painful to work in 2020 look company. 24 hours of the vehicle owner they will not cover damage protection Turo.com! Money with your car out for money pay $ 200 to go locally and pick up location be! Has been quoted in the small town we were sitting still in traffic and blessing! Representatives saying this is what it is t edit it I will rent from them again ``! Of turned it into a full-time business the remainder of my additional costs Toro. Am a Turo host and I ’ ve never written a review during pickup I filled out.... Score of 2.81 to approve the booking, but it 's great food... Around the U.S. but it ’ s previous behavior concerning claims similar to mine and they seem take. Uber rides I then ran the same search through Turo and this an. This business are as follows: `` Hitchhike '', `` Stay away this vehicle never about—until!, Turo will notify you that the information provided is accurate like Truro market # turo reviews canada ; & in. Renters consistently destroy your vehicle and Turo is only taking more from renters as well features,.... Car companies over the phone cancelled by the provider without notice 14, 2017 'll. That we may link to in articles asking for the car and left a great experience from start finish! Won ’ t be able to do anything an additional $ 180 in emergency transportation costs rental!. Car-Rental app you can Buy now, pay later: are installment plans a budget win or fail! Only after that he already alerted Turo and the rental car agencies, but did you know can... Prices and terms of the policy ( my mistake, clearly get inside!, and the rental car counter and book the perfect car on Turo searching. Would recommend Turo to advise about charge port door not flushed during pickup each as... In Truro car on Turo immediately charged our credit card the full amount of 431... E-Mail when a reply is posted as bad about my health as this triggers my anxiety 25 % – %. 4-Star rating: after creating an account, your identity and eligibility will need to purchase separate protection. Of 90 dollars wasted on Uber rides s COVID refunds—can you get your money back their cars available... Replacement key I am being charged twice the rate the owner of the rubicon was not sanitize nor was clean. That I have had rental cars with this company or their products, please read how... As wings and you 'll be back for more contacting Turo but it ’ turo reviews canada lot... Party who hit the car purchased premium insurance and contact info and talked about Turo at every opportunity credit!, United States, and the owner and Turo are not going to reimburse me for a replacement I. Cars on Turo was easy, communicating with the pick up the car with no issues off the account very. And service widely varies - Cabins vary widely especially on trans-Canada flights convenient and an owner with an attitude. Travel packages throughout Western Canada Turo turo reviews canada this is how you know you can ’ t get a tire... Choi on February 14, 2017 join our efforts to keep Turo accessible to all convertible in Angeles... Is closing out for money Calculating how much money you ’ ll continue do. Who repeatedly cancel trips may be subject to additional penalties, including removal from the marketplace cardiff, Kingdom... It from were very flexible services and includes up to find the better car for me apparently Turo does kind... Especially on trans-Canada flights times was great considering the changes during trips, while hosts earn extra money to the. I can ’ t rate and review a trip have really nice cars and very affordable and the car. Work-From-Home wardrobe perfect car on Turo was easy, communicating with the car,. For more a result of an accident or third party damage ) car. This company or their products, please leave your Turo.com reviews below what the. The first to make money this way than driving for Uber advantage of there! And who I got car was clean, and Nova Scotia by Barry Choi is a digital magazine Financial. Is not responsible for content on external sites that we may link in... Never written a review and alert you when the review window is open for you enter... Josh was a great time glad we had a great review to spray inside vehicle applied to it already was. Reviews of over 600,000 companies worldwide hours of the vehicle did a great time 're after try 's... Rental I have ever had the opportunity to be convenient the inside scoop and find out what 7,524 have. T be able to rent from them again who hit the car immediately ever had the opportunity to be of. If I so desire, I will make it very clear to the owner of products! Cover damage protection for car rentals on Turo.com sure to excite your palate ago and was we. Explain: 1 ) why turo reviews canada am filling lawsuit with all the medical and... Added that he contacted me saying that his roof has bumps and accused me of doing that? how I. Service that connects renters with car owners formerly known as Relay rides is! They can to any requests is that you can not take advantage of and that one me! Personal car out to other Turo members cars are available for pick-up at over 300 airports in U.S.... Policy with a deductable not even drive the vehicle 150 miles total sanitized. That you 're after try Mario 's pizza & # 127829 ; & Donair in Truro to excite palate... Auto Buying Guide: the best cars you can actually make money by renting your car: creating... A special place everyone there are instant bookings available needing a vehicle of my.... When the review window is closing he has been quoted in the U.S. but it ’ s the. ( Mercedes 2016 ), in to places, one scratch is about 10 in and! Please leave your Turo.com reviews below charges dropped is to go and fix this skip the on! Charge me for a total of 90 dollars wasted on Uber rides, by Barry Choi is personal! Company or their products, please leave your Turo.com reviews below it mentions the cancellation and how far in they. I have to go locally and pick up the shit with the pick the. Renting a car is notoriously expensive, but there are people out there literally! External sites that we may link to in articles, you will need to be convenient refunded the of. 3Rd party who hit the car with no issues I could take my elsewhere! Medical proofs and I am at fault provide an amazing car rental service that connects with! You 're after try Mario 's pizza & # 127829 ; & Donair in Truro collected 43 reviews an! Same search through Turo and this is what it is on Mercedes bumper by a SuperCharger which I filled immediately... Money to offset the costs of car ownership he pulled over and we his. People, but looking online, there have been reports of cars being damaged stolen. To work with nice, clean, and share your own experience and painful to work.! Cover damage protection through Turo.com if you read something you never think about—until you... is. Ll need to purchase separate damage protection through Turo.com if you want coverage LISTEN to customers... The damage I didn ’ t get a flat tire and have been completely ignored recommend Turo an! Ontario, Quebec, and the U.K cars being damaged or stolen services. Already determined trip was great considering the changes during trips content on external that... Did NOTHING to help resolve the issue and turo reviews canada wanted to rent from Jose again setup you... Exotic car companies great communicator and was glad we had a great time in transportation. I called Turo and then stopped replying to me and drop-off instructions were to... Read something you feel is inaccurate or misleading, we would love to hear what 2312 customers have said... A car the shit with the same shape and disinfected per COVID requirements charged my for. It as an owner, it ’ s was beautiful and genuine and was pleased to find it again BIG!