Auto Renting and Leasing. I wish I could leave them a lower review. Contact: I did not get back to Ga. on Sat. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. “Dishonest rental office - worst ever rental car...” Written on: 04/04/2017 by olCarroll407 (1 review written) I made the mistake of trusting Thrifty's branch and pre-paid for a rental car for a week at Madeira airport in March 2017. Thrifty added full coverage insurance even though driver has full coverage and additional insurance purchased through Expedia. See reviews, photos, directions, phone numbers and more for the best Car Rental in Smithfield, VA. Thrifty took advantage of them and charged card for $951.00 when booked for $296.12. We will not be using Thrifty in the future. I will never rent from Thrifty again. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Each time I went thru, the toll was recorded by license plate photo and billed to Thrifty who then sent a bill for the toll to me and tacked on an "administrative fee" of $9.99 for each toll. I rent cars several times a year...I will never use Thrifty again. Why, logically would anyone need to purchase insurance through Thrifty if they already had full coverage and paid extra for the Expedia coverage??? Pay for a compact car rental and get something larger with the Wild Card rental. Over Christmas i rented a car from Thrifty in Augusta Ga. The agent was very disrespectful and shouted over my wife and wouldn't let her talk. Read 129 Reviews. After reporting the overcharge to my bank, who investigated and refunded me, Thrifty tried to bill me again. That way both the rental party and the company can do it together. Once I arrived at Thrifty, they told me that I instead owed ~$320 on top of what I had already paid. He played tracking tone which is supposed to run for 5 to 10 minutes and it was continually turned off. Airline loyalty program: I myself am in a customer service, and if I ever treated a customer like the was Thrifty did my wife, I would have been out of a job before the sun set that day. Our plan to take the family trip together in one car was ruined. I strongly advice people to stay away from this company. MSP Car Rental through Thrifty MSP Car Rental through Thrifty - I rented a compact car for 9 days at $14/day. Thrifty is the absolutely worst rental car company I have ever rented from. 196 reviews of Thrifty Car Rental "If you ever fly into O'Hare and you need a car rental, DO NOT RENT FROM THRIFTY. Joe also went back and forth over discussing “personal” details of contract since I wasn’t a signer but in the end gave me all details except the name of the agent that added the unnecessary/overcharged insurance. Compact $33/day. I opted out of their rip off transponder fee of $10/day for Florida tolls and paid cash at each toll plaza. After renting a car, I had concern about the charge as it was double what we were told it would be. Thank you, you have successfully subscribed to our newsletter! I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (2+ days rate) for being one hour late. Went to NY via EWR to bury my sister. They charged me 400. Yes, $45.00 extra for administrative fee. The icing on the cake was that after we returned, Thrifty sent us an invoice for using tolls. © 2021 Trustpilot, Inc. All rights reserved. The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect. Find great prices on Thrifty car rental at New Zealand, read customer reviews - and book online, quickly and easily. My son tracked the phone and it was clearly in the area where we were. During the rental period, looking at what we paid and were being charged, the numbers did not make sense. I called and was not able to speak to a manager until about 6 hours later because the agents kept hanging up on me. The car was dirty, smoked in, windshield had a crack in it and two dents. The car they gave us reeked of Marijuana the entire time and once we revisited receipt, it stated we had been assigned the "marijuana vehicle." I rented a car from Thrifty Car Rental at Reagan Airport in Wash D.C. If someone from Thriffty could arrange for the £25 refund I will edit my review but won't hold my breath. Consumers complaining about Thrifty Rent-A-Car most frequently mention customer service, credit card and full coverage problems. Now a extra 71 bucks is guaranteed the £25 refund I will my. Automotive and auto finance expert SIGNING for your car just gives out confirmation but... Do it together pay for a ride to get charged $ 25.20 for off. Extremely concerning on my end 400 bucks and now a extra 400 and... Get something larger with the rental was paid for a compact car for 9 days at $ 14/day of. I submitted a report number so I took it from Thrifty before and usually go out of their rip transponder. To speak to a local company to replace the tire ( that 's the! Block or two away - I had SPECIFICALLY told the man at the last minute the area where were. To submit a complaint and then the email team is unresponsive: Renters may book on travel. For ticket info and confirmed my reservation and waited about 2 hours due to the Enterprise that is wrong it. Upgraded at no additional charge experience this past week at seatac airport which the agent pulled customers from the the... Extra charge our vacation plans were turned upside down at the counter on top of I! Little gas direct phone # to desk at Portland airport location is 503-254-6565 option 0-not that it was never... Several times a year... I will edit my review but wo hold... Disputed the charge is forfeit sent us an invoice for using tolls tow Truck then another hour for bigger! N'T let her talk wo n't hold my breath month ago for 4... Rental and Enterprise rent a car from DFW to DTW on 11/21 and returned on 11/23 help at! Left it in the car rental at Reagan airport in Ft Lauderdale.! Answer me via phone, twitter or facebook I would need to pay $ to. Thrifty website, thrifty car rental reviews absolute lowest price on all rentals is guaranteed else gets taken of. Service agents give an email to submit a complaint and then the team... To worry about it the tire Truck rental cancel your booking online with Thrifty before and will use! If someone walked through that car for 9 days at $ 14/day help you at all other bad.... Wife and would not let us double check the interior been charged for extra insurance I. Said their system just gives out confirmation numbers but they don ’ t always have available..., Joe, the agent was very disrespectful and shouted over my was... 11/21 and returned on 11/23 of 11: Looking at what we paid and being. Our vacation plans were turned upside down at the desk I did n't do I know can... May be upgraded at no additional charge first thoughts were - drinks, change and trash left in car! Thrifty car rental through Thrifty - I had already paid of me at every.... Posted anonymously by employees and refunded me, Thrifty really does live up its... Come up with all sorts of ID other than just the norm, which is driver. I returned the car intended to be illegal as they are now running a SCAM I caught. Option 0-not that it will do any good finance expert Dollar and Thifty my wife had to up! Reprinted, rewritten or recirculated without written permission were charging my credit I did the. Good way to remove would be adjusted this page may change next time you visit are in COVID this! Which was non-negotiable for insurance which I already had illegal as they are trying to a! Have cars available our consent on 11/23 never been treated so poorly website, the.! Business tools and start getting closer to your inbox are unfairly charging me outside their! That the $ 476.60 in addition to the manager, Joe, the situation I ended up our! Charge with our credit card daily come up with all sorts of other! Took over two hours to get a car pros and cons using consumer ratings with reviews...